Dashboard issues
Power BI or Looker Studio dashboards that won't load, show empty results, have broken filters, or numbers that look unexpected.
Power BI or Looker Studio dashboards aren't behaving as expected. Most issues are filter-related, currency-related, or a known limitation of a specific dashboard template.
Quick checks first
- Did you refresh the data? Right-click the dataset in Power BI → Refresh. The dashboard reads from a cached extract.
- Are all filters set correctly? Marketplace, currency, account, tag, and brand filters can each silently filter to zero.
- Have you opened the latest version of the template? Templates get updated regularly. See the Changelog for recent dashboard updates.
Common scenarios
Dashboard won't load
| Symptom | Likely cause | Fix |
|---|---|---|
| "Failed to test the connection" | Snowflake/BigQuery credentials wrong | See Connection failures |
| Empty visuals across the whole dashboard | Data source not refreshed | Refresh the dataset in Power BI / Looker Studio |
| Visual shows error icon | Field renamed in DataHawk's schema | Update the visual's field reference. Check the Changelog for schema changes |
Empty results with filters applied
| Symptom | Likely cause | Fix |
|---|---|---|
| Vendor Analytics → Best Seller Product is empty | Filter combination has no data | Loosen filters one at a time until results appear; common culprits are Distribution View (sourcing/manufacturing) and Selling Program |
| Sales appear but Ads don't | Ad account not linked to the same marketplace as the Seller account | Check Workspace → Integrations |
Numbers look wrong
| Symptom | Likely cause | Fix |
|---|---|---|
| Ad sales > total sales | Multi-account attribution issue | Filter to one account at a time to verify |
| BSR limited to 12 months | Template historical window | This is a current template limitation. Full BSR history is in the underlying report_market_best_seller_rank_and_estimates table |
| Profit Explorer P&L doesn't match pivot export | Different aggregation logic | The pivot export uses raw ledger data; the dashboard rolls up by category. They should match at marketplace+month grain but can differ at finer grain |
| Currency picker shows wrong values | Currency conversion bug (Analytics Essentials Looker Studio dashboard) | Known issue. Confirm the currency parameter on the dashboard's data source matches the visual filter |
Specific dashboard versions
- Seller Analytics (Power BI): Refreshed November 2025 with tax-mode slicer
- Vendor Analytics (Power BI): Refreshed October 2025 with quarterly views
- Market Intelligence (Power BI): Refreshed January 2026 (new data source)
- Advertising (Power BI): Refreshed January 2026 with Brand Store + DSP tabs
- Search (Power BI): Refreshed January 2025
- Ads DSP (Power BI): Refreshed May 2025
If you're on an older version, download the latest template.
Still stuck?
Email [email protected] with:
- The dashboard name and version (look at the bottom-right of any Power BI tab for the version date)
- The specific visual or tab that's broken
- A screenshot showing the issue and the active filters
- Your workspace ID
My finance events look stale in Power BI
How to troubleshoot when FINANCE_EVENTS in Power BI appears to stop updating. Usually a query filter issue (sync_time vs posted_time), not a sync issue.
Connection failures
Errors when connecting Amazon/Walmart accounts, Snowflake/BigQuery warehouses, or Power BI to your data.