Dashboard issues

Power BI or Looker Studio dashboards that won't load, show empty results, have broken filters, or numbers that look unexpected.

Power BI or Looker Studio dashboards aren't behaving as expected. Most issues are filter-related, currency-related, or a known limitation of a specific dashboard template.

Quick checks first

Did you refresh the data? Right-click the dataset in Power BI → Refresh. The dashboard reads from a cached extract.
Are all filters set correctly? Marketplace, currency, account, tag, and brand filters can each silently filter to zero.
Have you opened the latest version of the template? Templates get updated regularly. See the Changelog for recent dashboard updates.
Want more history than the tab is showing? Many tabs cap their default lookback window to keep the report fast. See Changing the historical lookback window before assuming data is missing.

Common scenarios

Dashboard won't load

Symptom	Likely cause	Fix
"Failed to test the connection"	Snowflake/BigQuery credentials wrong	See Connection failures
Empty visuals across the whole dashboard	Data source not refreshed	Refresh the dataset in Power BI / Looker Studio
Visual shows error icon	Field renamed in DataHawk's schema	Update the visual's field reference. Check the Changelog for schema changes

Empty results with filters applied

Symptom	Likely cause	Fix
Vendor Analytics → Best Seller Product is empty	Filter combination has no data	Loosen filters one at a time until results appear; common culprits are Distribution View (sourcing/manufacturing) and Selling Program
Sales appear but Ads don't	Ad account not linked to the same marketplace as the Seller account	Check Workspace → Integrations

Numbers look wrong

Symptom	Likely cause	Fix
Ad sales > total sales	Multi-account attribution issue, or expected attribution behavior	Filter to one account at a time to verify. If it persists, this can be normal — see why Ad Sales can exceed Total Sales
BSR (or other tabs) limited to less history than expected, e.g. 12 months	Template's lookback parameter is set lower than the data actually available	You can raise this yourself — see Changing the historical lookback window. No need to query raw tables.
Profit Explorer P&L doesn't match pivot export	Different aggregation logic	The pivot export uses raw ledger data; the dashboard rolls up by category. They should match at marketplace+month grain but can differ at finer grain
Currency picker shows wrong values	Currency conversion bug (Analytics Essentials Looker Studio dashboard)	Known issue. Confirm the currency parameter on the dashboard's data source matches the visual filter

Specific dashboard versions

Seller Analytics (Power BI): Refreshed November 2025 with tax-mode slicer
Vendor Analytics (Power BI): Refreshed October 2025 with quarterly views
Market Intelligence (Power BI): Refreshed January 2026 (new data source)
Advertising (Power BI): Refreshed January 2026 with Brand Store + DSP tabs
Search (Power BI): Refreshed January 2025
Ads DSP (Power BI): Refreshed May 2025

If you're on an older version, download the latest template.

Still stuck?

Email [email protected] with:

The dashboard name and version (look at the bottom-right of any Power BI tab for the version date)
The specific visual or tab that's broken
A screenshot showing the issue and the active filters
Your workspace ID