Account & billing

Subscription questions, payment failures, invoice issues, plan changes, or trial expiration.

💡

For most account and billing questions, the fastest path is to contact your account manager directly. They have the full context on your contract and can resolve most issues without a support ticket.

Common scenarios

Subscription & plan changes

Question	Where to go
Upgrade or downgrade your plan	Workspace → Settings → Subscription (self-serve via Stripe Subscription Management)
Mid-contract product/keyword limit change	Email your account manager
End trial early	Workspace → Settings → Subscription
Cancel renewal	Workspace → Settings → Subscription, or notify your account manager

Payments & invoices

Issue	Fix
Payment failed	Update payment method in Workspace → Settings → Billing
Need a past invoice	Workspace → Settings → Billing → Invoice history
ACH payment confirmation	Email [email protected] with proof of payment and the expected amount
Tax/VAT documentation	Email [email protected] with your tax ID

Quotas

Question	Answer
Why isn't there a hard limit on product quota when I upload via CSV?	Currently no hard limit is enforced on CSV uploads. Soft alert appears when over quota. This is being reviewed.
When does my keyword count refresh after I add new keywords?	Total count updates immediately when added via the UI; data collection follows the standard 24-hour first cycle.

Still stuck?

For billing questions: email [email protected] with "Billing" in the subject and your workspace ID.

For contract or plan changes: Contact your account manager directly. They'll get back to you faster than the general support queue.