Account & billing
Subscription questions, payment failures, invoice issues, plan changes, or trial expiration.
💡
For most account and billing questions, the fastest path is to contact your account manager directly. They have the full context on your contract and can resolve most issues without a support ticket.
Common scenarios
Subscription & plan changes
| Question | Where to go |
|---|---|
| Upgrade or downgrade your plan | Workspace → Settings → Subscription (self-serve via Stripe Subscription Management) |
| Mid-contract product/keyword limit change | Email your account manager |
| End trial early | Workspace → Settings → Subscription |
| Cancel renewal | Workspace → Settings → Subscription, or notify your account manager |
Payments & invoices
| Issue | Fix |
|---|---|
| Payment failed | Update payment method in Workspace → Settings → Billing |
| Need a past invoice | Workspace → Settings → Billing → Invoice history |
| ACH payment confirmation | Email [email protected] with proof of payment and the expected amount |
| Tax/VAT documentation | Email [email protected] with your tax ID |
Quotas
| Question | Answer |
|---|---|
| Why isn't there a hard limit on product quota when I upload via CSV? | Currently no hard limit is enforced on CSV uploads. Soft alert appears when over quota. This is being reviewed. |
| When does my keyword count refresh after I add new keywords? | Total count updates immediately when added via the UI; data collection follows the standard 24-hour first cycle. |
Still stuck?
For billing questions: email [email protected] with "Billing" in the subject and your workspace ID.
For contract or plan changes: Contact your account manager directly. They'll get back to you faster than the general support queue.