Incidents
A history of incidents that affected DataHawk data, what they affected, and where each one stands.
2 incidents in progress
We log every incident that affects the data you rely on here, as soon as we can confirm the impact. Each entry says which datasets and date range were affected, how severe it was, and where the incident stands.
Subscribe to incident updates via RSS
FBA inventory, planning and restock data for Oct 7, 2026 was late for some North America and Far East accounts. It is now complete.
Datasets affected: RAW_INVENTORY.RAW_INVENTORY_FBA_HISTORY, RAW_INVENTORY.RAW_INVENTORY_RESTOCK_RECOMMENDATIONS_HISTORY, SELLING_PARTNER.SELLER_INVENTORY_FBA_HISTORY_DAILY, SELLING_PARTNER.SELLER_INVENTORY_FBA_PLANNING
The 1- to 5-star percentage columns in PRODUCT.PRODUCT_DETAILED came through as 0 for many rated Amazon products. New data is fixed; history is under review.
Datasets affected: PRODUCT.PRODUCT_DETAILED
Sales and traffic data for Oct 3, 2026 was missing some parent ASINs for some accounts until Oct 6. The data is now complete.
Datasets affected: reports.report_amzn_sales_and_traffic
Finance order and product data for September 29, 2026 was incomplete in North America and Europe. The missing data has since been collected.
Datasets affected: FINANCE.FINANCE_ORDERS_SUCCESS, FINANCE.FINANCE_PRODUCT_METRICS_DAILY
The Inventory Ledger Summary report is missing September 18 and 19 for some North America accounts. The detail report is complete.
Datasets affected: RAW_INVENTORY.RAW_INVENTORY_LEDGER_SUMMARY (Inventory Ledger Summary)
Finance product metrics for Sep 21 were incomplete for US and Canada until the morning of Sep 22, then caught up in full. No data was lost.
Datasets affected: FINANCE.FINANCE_PRODUCT_METRICS_DAILY
Some products were missing from FBA inventory and planning data for September 20, 2026. The missing data has since been recovered.
Datasets affected: Raw Inventory (FBA), Seller Inventory FBA History Daily, Seller Inventory FBA Planning
A migration bug briefly double-counted some orders on Sep 11 and 12, inflating sales figures until it was fixed the same day.
Datasets affected: Order and daily sales data (BigQuery Data Sharing)
A stalled processing job delayed Sales Rank and Best Seller Rank data from Sep 12 to Sep 14, then caught up in full.
Datasets affected: MARKET.PRODUCT_SALES_RANK, REPORT_MARKET_BEST_SELLER_RANK_AND_ESTIMATES_V7
A Snowflake authentication change broke existing login links for some customers; access was restored the same day.
Datasets affected: Snowflake Data Sharing access (no datasets affected)
A data collection outage over August 30 and 31 permanently affected snapshot-based datasets, including FBA inventory.
Datasets affected: Raw Inventory (FBA), other snapshot-based datasets
A major outage on Amazon's own systems delayed data availability across DataHawk for one day, with no data lost.
Datasets affected: All datasets sourced from Amazon