https://docs.datahawk.co/incidents Incidents that affected DataHawk data, and whether the affected data could be recovered. en-us Tue, 22 Sep 2026 00:00:00 GMT https://docs.datahawk.co/incidents/2026-09-22-finance-metrics-us-ca-delay https://docs.datahawk.co/incidents/2026-09-22-finance-metrics-us-ca-delay Finance product metrics for Sep 21 were incomplete for US and Canada until the morning of Sep 22, then caught up in full. No data was lost. Severity: low. Status: Resolved (no data impact). Date range affected: Sep 21, 2026. Datasets affected: FINANCE.FINANCE_PRODUCT_METRICS_DAILY. Tue, 22 Sep 2026 00:00:00 GMT resolved-no-data-impact severity-low https://docs.datahawk.co/incidents/2026-09-22-incomplete-fba-inventory-and-planning-data https://docs.datahawk.co/incidents/2026-09-22-incomplete-fba-inventory-and-planning-data Some products were missing from FBA inventory and planning data for September 20, 2026. The missing data has since been recovered. Severity: minor. Status: Resolved (no data impact). Date range affected: Sep 20, 2026. Datasets affected: Raw Inventory (FBA), Seller Inventory FBA History Daily, Seller Inventory FBA Planning. Tue, 22 Sep 2026 00:00:00 GMT resolved-no-data-impact severity-minor https://docs.datahawk.co/incidents/2026-09-14-order-sales-double-counting https://docs.datahawk.co/incidents/2026-09-14-order-sales-double-counting A migration bug briefly double-counted some orders on Sep 11 and 12, inflating sales figures until it was fixed the same day. Severity: minor. Status: Resolved (no data impact). Date range affected: Sep 11 - Sep 12, 2026. Datasets affected: Order and daily sales data (BigQuery Data Sharing). Mon, 14 Sep 2026 00:00:00 GMT resolved-no-data-impact severity-minor https://docs.datahawk.co/incidents/2026-09-14-sales-rank-pipeline-delay https://docs.datahawk.co/incidents/2026-09-14-sales-rank-pipeline-delay A stalled processing job delayed Sales Rank and Best Seller Rank data from Sep 12 to Sep 14, then caught up in full. Severity: minor. Status: Resolved (no data impact). Date range affected: Sep 12 - Sep 14, 2026. Datasets affected: MARKET.PRODUCT_SALES_RANK, REPORT_MARKET_BEST_SELLER_RANK_AND_ESTIMATES_V7. Mon, 14 Sep 2026 00:00:00 GMT resolved-no-data-impact severity-minor https://docs.datahawk.co/incidents/2026-09-10-snowflake-authentication-change https://docs.datahawk.co/incidents/2026-09-10-snowflake-authentication-change A Snowflake authentication change broke existing login links for some customers; access was restored the same day. Severity: minor. Status: Resolved (no data impact). Date range affected: Sep 10, 2026. Datasets affected: Snowflake Data Sharing access (no datasets affected). Thu, 10 Sep 2026 00:00:00 GMT resolved-no-data-impact severity-minor https://docs.datahawk.co/incidents/2026-08-31-weekend-outage-snapshot-data-loss https://docs.datahawk.co/incidents/2026-08-31-weekend-outage-snapshot-data-loss A data collection outage over August 30 and 31 permanently affected snapshot-based datasets, including FBA inventory. Severity: major. Status: Resolved (data unrecoverable). Date range affected: Aug 30 - Aug 31, 2026. Datasets affected: Raw Inventory (FBA), other snapshot-based datasets. Mon, 31 Aug 2026 00:00:00 GMT resolved-data-unrecoverable severity-major https://docs.datahawk.co/incidents/2025-10-21-amazon-cloud-outage https://docs.datahawk.co/incidents/2025-10-21-amazon-cloud-outage A major outage on Amazon's own systems delayed data availability across DataHawk for one day, with no data lost. Severity: minor. Status: Resolved (no data impact). Date range affected: Oct 20, 2025. Datasets affected: All datasets sourced from Amazon. Tue, 21 Oct 2025 00:00:00 GMT resolved-no-data-impact severity-minor