Contact DataHawk
How to reach DataHawk; request a demo, ask account questions, get technical support, or share feedback with the team.
We want to make it easy for you to reach the right person. Account inquiries, technical support, and pre-sales conversations each have a dedicated channel, and we read every piece of feedback that comes in. Pick the option below that fits your need.
Reach the right team
Schedule a demo
Pre-sales conversations and tailored platform tours. Best for prospects evaluating DataHawk.
Account questions
Billing, subscription, plan changes, contract questions, or anything tied to your account. Email [email protected].
Technical support
Bugs, data discrepancies, connection issues, or anything that's blocking your work. Email [email protected].
What to include when contacting support
The faster we can identify your account and reproduce the issue, the faster we can help. When emailing [email protected], include:
- Your WSID: Find it in the DataHawk app under Setup → Workspace
- The exact area of the product where the issue occurs (module, page, dashboard tab)
- A short description of what you did, what you expected, and what actually happened
- A screenshot or screen recording if the issue is visual
- For data discrepancies: The date range, ASIN or SKU, and a link to the source report you're comparing against
Share your feedback
Your feedback shapes the product roadmap. If you have suggestions, feature requests, or want to brainstorm a use case with us, email [email protected] or send a thumbs-down on any docs page using the feedback widget at the bottom; comments come straight to the team.
Looking for self-serve answers first? Browse the Help Center or check the Troubleshooting guides. Most common issues already have a walkthrough.