I don't see Data after connecting my DSP Account

After connecting your Amazon DSP account to DataHawk, no data is displayed.

What I can observe

• No DSP data appears in DataHawk after connection
• Dashboards remain empty
• You expect data but nothing is retrieved

Why is this happening?

This is usually due to a permission or account setup issue, not a problem with the connection itself.

What can I do?

1. Check access to the DSP manager account

• Log in to Amazon DSP Manager Account
• Use the region switcher (top-left)
• Confirm the manager account is visible in at least one region (Americas, EMEA, or APAC)
  • If the manager account is not visible, your user is not linked correctly
  • Ask your admin or Amazon representative to add your user to the global DSP manager account (important)

2. Confirm the correct user is connected

Make sure the same Amazon Ads user is used for:

• Connecting to DataHawk
• Accessing DSP in the Amazon Ads interface
• This user must have access to the DSP manager account.

3. Reconnect the account (if changes were made)

If you updated permissions:

• Reconnect your DSP account in DataHawk to refresh access

What DataHawk handles

DataHawk automatically:

• Detects the correct API region
• Retrieves available DSP profiles
• Handles API requests

If no data is returned after completing the checks above, the issue may be related to API access or account configuration, which requires further investigation.

Amazon How-to

• Understand Manager accounts
• Create a manager account
• Add accounts to your Manager account
• Manage users in a Manager account

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Still not working?

Please contact DataHawk support and provide:

• Confirmation that the manager account is visible in DSP UI
• The email/login used for the connection
• The DSP region (if known)

We will investigate API access and account configuration with you.