Quick answers to the most common Alerts questions.

"Why didn't I get an alert?"

A few common reasons:

• The trigger didn't fire — DataHawk checks once a day. If the change happened after the daily check, you'll see it tomorrow.
• The alert is paused — check the Alerts list for status.
• The recipient group is empty or wrong — check the group's members.
• The email landed in spam — whitelist [email protected]
• The data isn't available — Walmart doesn't expose all properties (see Triggers & properties).

"Why am I getting too many alerts?"

• Triggers are too sensitive — tighten the threshold (e.g. "decreases by 5%" → "decreases by 15%").
• Alert covers too many products — narrow it to a tag or specific ASINs.
• Multiple overlapping alerts — consolidate into one alert with multiple triggers and a single recipient group.

"When are alerts sent?"

DataHawk runs the daily check once per day and emails the recipient group everyday at 12pm CET

"Can I send alerts to Slack, Teams, or a webhook?"

DataHawk Alerts module does not offer this. If you need non-email delivery today, build a workflow with DataHawk MCP and a tool like n8n or Make — they can pull your DataHawk data and post anywhere.

"How long is alert history kept?"

Alert events are retained for 3 months.

"What's the difference between preset and custom triggers?"

• Preset — pre-built templates for the most common situations. Fast to set up.